Frequently Asked Questions (FAQ)

Passport and Visa Information

Cruise Travelers

All travelers on sea cruises should check carefully the requirements for each country to be visited on their sailing itinerary. Travelers without the correct documentation may be denied boarding at time of embarkation.

Entry Requirements for U.S. Passport Holders

Country details below are based on information obtained from the U.S. State Department. This information is subject to change. To check for updates, please check with the consular office of the countries to be visited and/or click here.

Non U.S. Citizens

All information provided below pertains to U.S. passport holders only. Non-U.S. Citizens should check with the appropriate foreign consular representative.


Your U.S. passport should be valid at least 6 months or longer beyond the dates of travel. Passport applications are available at most U.S. Post Offices, as well as at regional Passport Agencies. To learn how to apply for a U.S. Passport including expedited services, click here. Travelers requiring visas, whether obtained in advance or locally upon arrival, should ensure that their passport has unstamped visa pages.

What is meant by the term "visa"?

A visa is a special permission granted to an individual to enter a foreign nation. Many nations require individuals to be approved for travel within their borders. This is something that is required in addition to a valid passport. Visa requirements vary based upon the country/ countries to be visited and your nationality.

If I need one, who is responsible to obtain my visa?

You are responsible for obtaining the proper travel documents for the destinations on your itinerary, including to have a passport valid for at least 6 months from the date of departure and a visa if required. 


If a visa is required and cannot be obtained upon arrival in your destination, you should make arrangements with the appropriate foreign consular representative, allowing enough time for mailing and processing. 

Double Entry/ Multiple Entry Visas:

If your itinerary involves entering a country, leaving and then later re-entering the same country, you may require a double-entry or multiple entry visa. Be sure to describe your itinerary clearly when contacting a foreign consular representative.


Do Flo Knowles Travel provide refunds? 

No, we do not provide refunds for our professional service fee. Refunds are based on our partner supplier for your reservation and if travel insurance was purchased. Your refund from the supplier can be will depends on the terms and condition for cancellation. Any booking without travel insurance is generally not refunded. We encourage our clients to protect their investment and purchase travel insurance.

What forms of payment does Flo Knowles Travel accept?

We only accept payments in United States Dollars. Payments can be made via major debit and credit cards. Accepted cards are: Mastercard, Visa, Discover and American Express. Alternate forms of payment may be accepted only with the expressed permission of Flo Knowles Travel. If alternate payment forms are required, please contact us an email.

Do Flo Knowles Travel offer payment plans? 

We are pleased to offer, for your convenience, a monthly payment plan for your travel plans. No payment plan is available for reservations made sixty (60) days or less from the date of travel.

When is my final payment due?

Your exact final payment date is indicated on your invoice. In general, final payment is due -60 days prior to departure with some exceptions where payment is due earlier.

Travel Documents

When will I receive my e-Documents?

Once final payment has been received and processed, documents will be sent via email.

Can I get paper documents?

Paper documents may be sent upon passenger request. 


Our agency charge a professional planning fee that's non-refundable for our services. Our fee structure is setup as Solo/Family ($200), Group Travel($350*), Destination Wedding ($500), Cruise Only (Free), Disney, Veteran (Free). 


Why should I book with Flo Knowles Travel instead of Disney directly?

At Flo Knowles Travel, I pride myself on providing exceptional concierge guest service. When you book with me, you'll have one knowledgeable point of contact for all questions and communications, instead of dealing with a general call center. I'll assist with everything from advanced dining reservations and tours to special experiences you want to enjoy during your vacation. I take care of booking your reservation, keeping you informed on new park offerings and important dates, sharing touring advice, and more.

Why should I stay on property for my Walt Disney World vacation?

I always recommend an on-property Walt Disney World experience because it will provide guests with the following:

  • An immersive Disney experience with close proximity to all the magic that Disney has to offer
  • Complimentary transportation to and from the theme parks via monorail, motorcoach, Disney Skyliner, ferryboats, and walkable footpaths
  • Early Access to individual Lightning Lane reservations and Advanced Dining Reservations
  • Extra park hours for Disney resort guests only to maximize your value and fun
  • Top-rated resort rooms (many of which have fun Disney themes) and exceptional amenities, such as themed pools (many with water slides), unforgettable character dining experiences, and resort recreation offerings
  • Complimentary standard parking at your Walt Disney World resort and the Disney theme parks, Disney water parks and the Disney Springs area
  • Discounts for pre-arrival MagicBand and MagicBand+ purchases
  • Access to purchasing the Disney Dining Plan

How are your services free?

I am paid directly by Disney or Universal after my clients travel, making me a no-fee agency. When you book with me, you won't pay a single dollar more for your vacation than if you were to book directly through Disney. My services include monitoring discounts and promotions for my clients, so booking through me ensures you'll get the best price for your vacation.

What if a promotion is released after I booked my trip with you?

I will monitor your booking for the latest discounts to ensure you’re getting the best deal, even after you've booked your vacation.  I'm familiar with Disney’s historical promotion release dates, helping me anticipate future offers. When new promotions are released, I act promptly to apply any available discounts for you, pending eligibility.

I booked my trip on my own; can I still work with one of your travel professionals?

f you booked your trip directly with Disney within the last 30 days, I can transfer the reservation to my services. If it was booked more than 30 days ago, I can provide other options, such as rebooking. Please contact me today—I would love to help you!

Do you book National Geographic Expeditions?

Yes, National Geographic Expeditions are a new offering that allows you to experience destinations often featured in National Geographic magazines, media content, and more! I can provide both land and sea options for your preferred destination.

What is included with a Disney Cruise?

Your cruise price includes almost every part of your onboard experience, such as:

  • Your stateroom along with all applicable taxes and port fees
  • Breakfast, lunch, snacks and dinner
  • Soft drinks served at meals and at each ship’s beverage station
  • Room Service, snacks and ice cream throughout the ship (even Mickey Icecream bars!)
  • Disney Character Meet & Greets
  • Entertainment including live Broadway-style productions at the Walt Disney Theatre as well as Disney movie classics and current first-run films at the Buena Vista Theatre
  • Kids Clubs for guests over 3 years of age (kids must be potty trained)
  • Adult nightlife and fitness center access
  • Many onboard activities for guests of all ages, including access to sports deck, sun decks, pools, and optional scheduled activities throughout the day in various locations on the ship. You can make your vacation are planned or spontaneous as you wish!

Unlike other cruise lines, Disney is very upfront with pricing and doesn’t have a bunch of hidden fees! While you’re sailing, there are a few optional services and activities that do require an additional charge.

What is Disney Cruise Lines rotational dining?

Rotational dining is Disney Cruise Line's way of ensuring that all guests enjoy each of the three lavishly themed Main Dining restaurants while on board! Each evening, your travel party and servers will rotate to a different restaurant for dinner. As you rotate, the same wait staff—who know your preferences—will serve you each night, allowing you to experience the unique atmosphere of each restaurant. Some of these restaurants offer immersive dining adventures and theatrical shows as part of your dining experience, which are unique to Disney Cruise Line.

Should I choose Disneyland or Walt Disney World for our family vacation?

Aside from geographic location and attraction or character preferences that might make one location more appealing than the other, some clients prefer Disneyland for shorter trips (up to 3 or 4 days), while others prefer Walt Disney World for longer stays (up to 5 or 7 days). I can assist in planning any location for any duration and create a customized itinerary based on your interests and specifications

Should I stay at on-property accommodations for my Disneyland vacation?

Although there are options for both on-property and off-property accommodations that our Be Our Guest Vacations travel professionals can assist you with, we always recommend an on-property Disneyland experience because it will provide guests with the following:


  •  Extra magic hours
  • Disney magic immersion
  • The ability to send in-park purchases to your hotel room
  • Special classes and programing for resort guests

Your Travel Experience is a Click Away!

Ready to embark on an unforgettable adventure? Complete my travel inquiry form below to start planning your dream trip today!

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